Disclaimer:

• Pregnant women, children under the age of 5, or anyone with neck/back injuries are not allowed on airboats. This includes passengers recovering from recent surgeries or procedures.
• Airboats are high speed, open boats with no shade cover. Hearing protection is provided on the boats. Please dress accordingly.
• Tours depart rain or shine. Should it start raining while you are on the boat, you will get wet.

Tour Policy:

• Please be advised that this is a tour of the swamp; wildlife sightings are not guaranteed.
• Passengers must be able to safely board the airboat without the assistance of any staff.
• Service animals are not allowed on airboats for the safety of the animal.
• Tour Big Easy is not responsible for any personal items including, but not limited to, cell phones, cameras/video equipment that is lost, stolen, or damaged due to water, splash, rain, etc.
• No smoking / vaping or illegal substances allowed on the property.
• Unless under certain circumstances, no outside food or alcohol allowed on the property.
• Glass containers are not allowed on the property.

Transportation Policy:

• The pickup window begins 1 hour and 15 minutes before tour time. Guests must be waiting outside their pickup location for the entire pickup window. If the bus driver cannot find you and have to proceed to the next stop, they may be unable to come back to pick you up.
• Transportation can only pick up from the Downtown/French Quarter areas of New Orleans. Pickup location is subject to change and you will be contacted by phone or email if a change needs to be made. We reserve the right to change or cancel transportation at any time.
• Every tour does not include hotel pick-up or drop-off unless hotel pickup and drop-off are paid for. Roundtrip transportation is an extra $20 per person.

Reservation & Cancellation Policy:

• Reservations made within 24 hours of tour time are final and no changes will be allowed within this window.
• Cancellations must be made 48 hours before tour time to receive a full refund. The booking fee is nonrefundable. Refunds may take 7-10 business days to process.
• Multiple reservations are not guaranteed to be seated on the same boat. Seating arrangements cannot be made or changed at the dock.
• Tour Big Easy reserves the right to move/cancel tours or parties, due to weather, intoxication, mechanical issues, traffic and/or any substantiating situations in the guest(s) or company’s best interest.
• Tour Big Easy reserves the right to refuse business to anyone.
• If Tour Big Easy has to cancel any tours, you will be notified by phone or email, and given the option to reschedule your tour to an alternate date/tour time. If you are unable to reschedule your tour, Tour Big Easy will issue a full refund.
• Tours depart rain or shine. Please be advised that if you are on your tour for longer than half the tour time and the boat has to return due to inclement weather, we will not issue a refund.
• Tour Big Easy is not responsible for any booking issues/refunds that may arise due to a third-party booking agent or online agency.
• Any discounts cannot be combined with other offers, including but not limited to printed coupons, prepaid deposits, website promo codes and discounted group rates. Only one discount may be used per transaction.